Frequently asked questions
At Rugs Xpress, we understand that choosing the right carpet or rug is an important decision, and we want to make the process as smooth and easy as possible for you. Below are some of the most common questions our customers ask. If you don’t see your question here, feel free to contact us—we’re happy to help!
We offer a wide range of carpets and rugs, including:
- Hand-Knotted Rugs: Crafted by skilled artisans, these high-quality rugs are made with intricate knots and attention to detail, offering both durability and beauty.
- Hand-Tufted Rugs: A more affordable option, hand-tufted rugs are made with a tufting gun that inserts yarn into a canvas backing, creating detailed and vibrant designs.
- Hand-Woven and Handloom Rugs: For those seeking minimalistic design and affordable price, our Hand-Woven / Handloom rugs are designed with precision and are available in various styles.
- Custom Rugs: We specialize in custom-made carpets tailored to your specific design, size, material, and color preferences.
When choosing a carpet or rug, consider factors such as the size of your space, the amount of foot traffic, and your desired aesthetic. Our team is happy to provide expert advice and recommend the best options based on your needs, style, and budget.
To measure for a rug, determine the area where you want the rug to sit. For a living room or dining room, leave some space around the edges for a border. We recommend measuring the width and length of the area, and if you’re unsure, our team can assist with precise measurements during a consultation.
Absolutely! We specialize in custom projects and can create a rug in any size and shape that fits your space. Whether you need a rug for a small entryway or a large open-plan living area, we can tailor the rug to your exact specifications.
We use a variety of high-quality materials, including:
- Wool: Soft, durable, and naturally stain-resistant, wool is a popular choice for both luxury and practicality.
- Silk: Luxurious and silky-soft, silk rugs add elegance and sophistication to any room.
- Cotton: Lightweight and breathable, cotton rugs are perfect for more casual spaces.
- Synthetic Fibers: For an affordable, durable option, we offer rugs made from synthetic fibers like nylon and polyester.
- Much More: We always welcome our customers to let them choose the materials they want in their rugs.
Proper care can extend the life of your rug and keep it looking beautiful for years. Here are some tips:
- Vacuum regularly to remove dirt and dust.
- Spot clean spills immediately with a blotting motion (never rub).
- Rotate your rug periodically to ensure even wear.
- Professional cleaning is recommended every 12–18 months, especially for high-quality wool or silk rugs. For detailed care instructions, check out our Care for Your Rugs section.
Yes, we offer both delivery and professional installation services. Our team ensures your rug is delivered safely and installed with care, leaving your space looking beautiful and well-maintained.
We want you to love your purchase. If you’re not satisfied, we offer a [return/exchange policy]. Please refer to our Returns & Exchanges page for details, or contact our customer service team for assistance.
Delivery times vary based on the type of rug and customization options. For in-stock rugs, delivery typically takes 10-12 days after we hand it over to the courier Co. For custom orders, the production and delivery process may take many weeks, depending on the complexity of the design and size, but we keep our customers posted on each milestone during the production process.
You can easily place an order by visiting our website, contacting our sales team, or visiting our showroom. Our team will guide you through the process and help you select the perfect rug for your space.
Yes, we offer a range of eco-friendly rugs made from natural fibers such as wool, cotton, and jute. We are committed to sustainability and strive to provide options that are both stylish and environmentally responsible.
Yes, we work with businesses and commercial clients to provide customized flooring solutions for offices, hotels, restaurants, and more. Our team can assist with large-scale orders and offer professional advice on suitable materials, designs, and installation.